Privacy Policy

Open Data Fabric ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at opendatafabric.com or use any of our products and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, company name
• Account registration details when you sign up for a demo or product trial
• Messages and communications you send us via contact forms, chat, or email
• Payment and billing information processed through our secure payment providers
• Health or biometric data you voluntarily submit when using our Medical AI features (processed only with your explicit consent)

Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visits, referring URLs
• Device information: device type, operating system, unique device identifiers
• Usage data: features used, session duration, click patterns, and interactions with our platform
• Cookies and similar tracking technologies (see Section 6)

Information from Third Parties

• Business contact information from publicly available sources or partners
• Analytics data from service providers such as Google Analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and services
• Process and respond to your inquiries, demo requests, and support tickets
• Send transactional communications including OTPs, confirmations, and service notifications
• Send marketing and promotional communications (you may opt out at any time)
• Improve, personalize, and expand our website and platform features
• Analyze usage patterns to understand how our services are used
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Comply with applicable laws, regulations, and legal obligations
• Train and improve our AI models (using anonymized and aggregated data only, unless you provide explicit consent)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, including cloud hosting (Amazon Web Services), AI processing (OpenAI), messaging services (WhatsApp / Meta), and analytics providers. These parties are contractually bound to use your data only to perform services for us.
• Business Partners: With your consent, we may share your information with selected business partners to offer you products or services you may find valuable.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of Open Data Fabric, our users, or the public.
• Business Transfers: In connection with any merger, acquisition, sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 3 years. Account data is retained for the duration of your relationship with us plus 2 years. You may request deletion of your data at any time (see Section 7).

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential cookies: Required for the website to function correctly (e.g., session management)
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our website may not function properly if cookies are disabled.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Portability: Request transfer of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time via the link in our emails
• Restriction: Request that we restrict processing of your data in certain circumstances

To exercise any of these rights, please contact us at privacy@opendatafabric.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: